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Custom After-Sales Service Management System

Seekoji Electric SMS: Customer Service & Repair Operations

A complete digital platform designed to manage customer service requests, product testing, repair lifecycles, technician assignments, and service delivery workflows.

Stack: Next.js, React, Node.js, Express, MongoDB
Target: Electrical Manufacturing & Service
Status: Live & Production Ready
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Overview

Digital Service Operations

Seekoji Electric required a custom after-sales service management solution to organize repair workflows and improve transparency. Crework Tech designed and developed a centralized web application that handles the entire service cycle—from initial repair request registration to testing, technician allocation, cost estimation, and delivery confirmation.

Built using Next.js, Node.js, and MongoDB, the system connects clients, operators, and technician teams into a real-time collaborative workspace, reducing delivery turnaround times and eliminating manual register logging.

Client Challenges

Before implementing the system, Seekoji Electric struggled to keep up with incoming post-purchase servicing requests due to manual overhead:

  • Service requests registered in paper logs, making historical searches difficult.
  • No formal tracking for products undergoing laboratory electrical testing.
  • Technicians assigned verbally, leading to uneven workloads and lack of accountability.
  • Warranty tracking and service history verification was manual and time-consuming.
  • Estimated delivery times and repair costs were inconsistent and hard to track.
  • Poor operational visibility for administrators monitoring pending vs. completed repairs.
Solution Delivered

A Centralized Service Operations Platform

Crework Tech engineered a custom, cloud-based After-Sales Service Management System (SMS) with custom status trackers, secure JWT authentication, and deep analytical reports.

Testing & Repair Workflows

Enables step-by-step progress logging. Controllers can assign devices to specific technicians, log testing results, and track repair progression.

  • Laboratory testing (Passed/Failed flags)
  • Estimated cost & delivery logging
  • Technician workload distribution

SES Number Generator

Automatically creates unique service codes for every incoming product, linking warranty history, customer details, and specifications.

  • Dynamic SES identifier generation
  • Product complaint description logs
  • Status dashboard lookup for customers

Core Service Modules

Operator Dashboard

Track real-time analytics, pending repairs, active testing queues, products currently under repair, and successfully delivered products.

Customer Management

Centralized database hosting client names, contact details, complete purchase records, and complete service histories.

Repair Request Management

Log service complaints, capture product serial mappings, create SES code sheets, and track repair parameters from registration to delivery.

User & Role Permissions

Establish secure access controls (RBAC) separating administrative operators (Controllers), technicians, and viewing admins.

Testing & Repair Workflow

Record test status (Passed/Failed), input parts replaced, track estimates, log completion status, and record handover signatures.

Performance Reports

Compile customer-wise service counts, technician speed timelines, repair rate summaries, and analytical trends.

System Highlights

Key Features

Responsive Dashboard
Customer Directory
Repair Request Logs
SES Number Generator
Testing Workflow
Repair Status Tracking
Cost Estimation Tools
Technician Allocation
JWT Authentication
Role-Based Access
Secure MongoDB
Fast Search & Filters

Results Achieved

Metric Outcome
Repair Processing Faster
Service Records Centralized
Technician Output Improved
Service History 100% Digital
Status Tracking Real-Time
Manual Paperwork Reduced
Visibility Highly Improved

Business Impact

  • Centralized customer service operations with digitized ticket lookups.
  • Digital repair lifecycle tracking from request to final delivery.
  • Faster technician assignment and task workload balance audits.
  • Improved service transparency with estimated cost/delivery timelines.
  • Real-time operational insights on repairs count and testing pass rates.

Ideal For

Electrical Manufacturing After-Sales Servicing Repair Shops Technician Management Customer Service Testing Workflows
System Screenshots

Overview Gallery

A detailed walkthrough of the key interfaces developed for the Seekoji Electric Service Management platform.

Admin Dashboard
Service Dashboard
Real-time counts for pending, active repairs & testing
Service Complaint Intake
Service Complaint Intake
Register complaints & automated SES code generation
Electrical Testing Workflow
Electrical Testing Board
Assign items for testing, passed/failed logs
Technician Repair Screen
Technician Repair Screen
Update estimation costs & delivery status
Customer Database
Customer Database
Profiles, contacts, and complete service histories
Analytical Reports
Analytical Reports
Technician timelines, monthly repairs overview
Technology Stack

The Engineering Stack

A modern JavaScript stack built specifically to handle service requests, real-time queues, and secure operations.

N
Next.js Frontend Framework
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React.js Component Library
🎨
Tailwind CSS Utility Styling
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Node.js Runtime Platform
⚡
Express.js REST API Server
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MongoDB Document Database

Looking to Digitize Your Service or Servicing Center?

Whether you manage complex electronic testing processes, multi-technician repairs, physical ticket print logs, or post-purchase service agreements, we engineer custom workflow systems tailored completely around your operations.

Book a Free Consultation Request a Demo Contact Crework Tech
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